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Terms & Conditions

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**By making an appointment it will be implicit that you have read & agree to these terms & conditions**

QUALIFICATIONS & TRAINING:

I am fully qualified & insured to carry out all treatments that are currently offered.

METHODS OF PAYMENT:

Cash
Credit & Debit Cards
**A charge of 50p will be made for transactions under £15 when paying by card**
PayPal
Instant Bank Transfer
Please check your card is valid before use or you have an alternative method of payment - thank you.
Sorry NO cheques
*To save mutual embarrassment please check you have sufficient &/or acceptable method of payment before commencement of treatment.
*Please do not be offended if you are asked to pay prior to treatment rather than on completion of your appointment.

BOOKING POLICY:

*Please note I work from home on a 'one to one' basis, I am unable to offer dual appointments & I have no 'waiting room' (but my front garden is a lovely place to sit & wait.
*The parking is FREE :)
*Unfortunately it is not a suitable environment for children so please arrange your appointment when you have childcare provision.
(Children will not be allowed on the premises as this contravenes health & safety and my insurance provisions)
*Gentlemen clients will only be accepted for certain treatments and need to be accompanied by a female chaperone - this is for health & safety reasons - NO exceptions!
*When you book your appointment you will be asked for the following details:
Name, Telephone Number, what treatment you would like, whether you have been to me before.
*You may be asked for a deposit & for some treatments payment in advance is required.

USE OF VOUCHERS:

*If you using a pre-paid voucher from kgb please have the voucher codes ready to quote, appointments made with vouchers will not be confirmed until voucher code has been verified - so please check and don't assume! Also please be clear on your treatment requirements so sufficient time is allocated to your appointment.
*If you are using a voucher to 'pay' for your treatment(s) please ensure you present it at the start of your appointment or full payment will be required.
*Voucher users please mention this when booking & bring the voucher with you or be able to show it on your smart phone at start of appointment, or full payment will be charged.

MISSED APPOINTMENTS & CANCELLATIONS:

*Sometimes it's necessary to cancel, please give at least 48 hours (thats 2 of my working days) notice - as it is not always possible to fill 'last minute' gaps!
*If you have a pre-paid treatment/course of treatments/gift voucher & miss an appointment or cancel at short notice (for whatever reason) this appointment will not be re-bookable or refundable - the cost will be taken as a 'no show'/cancellation fee for loss of earnings.
*Unfortunately, if you miss an appointment or cancel at short notice, it may mean I am unable to give you future appointments or you will be asked to pre-pay in full at time of booking to secure any future appointments.
*If you are running late please let me know - if you arrive too late I may not be able to see you.
*It is very rare that I cancel an appointment - please be assured it is not something done lightly & you will be re-booked as soon as possible

ON ARRIVAL:

*Please park considerately & not inconvenience my neighbours.
*If you are early for your appointment please be aware you may be encroaching on someone else's treatment time, also sometimes treatments can take longer than anticipated - so please take a seat in my front garden & I will be with you as soon as I can.
(Constantly ringing the doorbell will only spoil someone else's treatment & not get the door answered any quicker!)
*Please leave wet umbrellas outside.
*Please remove outdoor shoes & leave in entrance hall.

SUITABILITY FOR TREATMENT:

*All new clients will be asked to fill out a personal record card which includes personal details & some basic medical questions.
*For more intensive/specialised treatments more indepth consultation & records will be completed.
*Suitability for treatment is assessed at this stage & it is my decision whether to treat or not - I may ask for more information or consent in writing from your G.P./consultant if necessary.
*Some treatments require some preparation - it is your responsibility to ensure you have carried out that preparation, e.g. removal of mascara & a patch/allergy test 48 hours before eye treatments.
*These measures are for your protection so please be honest about any medical conditions, medication you are taking & please feel free to ask questions.
*Please inform me of any change in circumstances so I can update your records as this might affect the suitability/effectiveness of ongoing treatment.

PRODUCTS:

*All products used are secured from the original manufacturers distributor to ensure they are genuine.
*No products are 'own brand' - what it says on the bottle is in the bottle!
*All treatments & products have been meticulously researched & are used because I believe they are the best & offer good value!

PRICES:

*I do my best to keep prices competitive.
N.B. all prices & treatments are correct at time of printing but I reserve the right to change them without notice.